Service and Support
Service can be a dirty word, but our Canon trained service technicians can help clean that up, and keep your gear running smoothly.
For over a decade we have been providing consistent high quality service and support to our customers across the banking, retail, gaming/vending and leisure sectors. Our commitment to our customers does not end when a product has been sold. We pride ourselves on after-sales service, delivering technical expertise, experience and support – whenever, wherever.
Our Direct Life Cycle Services Include:
Equipment Site Surveys, Installations, Commissioning and Relocations
Planning, surveys, site reads, logistics management, professional installation and operator training is critical if the end user is to maximise both benefit and return on investment. Furthermore, it reduces operator error and equipment queries/failure.
On-site Customer Service Technician (OCST)
Field Customer Service Technician (FCST)
Snap Botswana understands that a customer’s business model relies on equipment availability. Our national network of field based personnel, ensure equipment is readily available minimising costly downtime.
Call Management Desk
On-line Call Placement and Monitoring
Back-up Equipment Installation
Repair and Refurbishment Centre
Extend the Life of your Equipment
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